SHIPPING & RETURNS

OUR SHIPPING POLICY

Orders for in-stock items placed by 2pm EST will be shipped out the same day. Custom cut lengths or sewn items may not ship the same day. Orders for in-stock items placed after 2pm EST will ship out the next business day.

All orders ship from our warehouse in Greensboro, NC and most will go out via UPS Ground. Freight costs are based on weight and dimensions. A tracking confirmation email will be sent to the address provided in the order. Please note UPS does not deliver to PO Boxes or Military APO/FPO addresses.

We do not ship on holidays or weekends. We will notify you of any delays in shipping.

CHANGES TO ORDERS

Want to make a change to your order? As long as we haven’t shipped your order, we’re happy to help. Call our customer service department at +1 336-458-3044 and we’ll make the changes for you.

SHIPPING RATES

Outside USA duties and taxes for international orders are to be paid by the customer. If refused, the customer will be responsible for any duties and/or freight paid by Rescue Direct, as well as any “abandoned merchandise” charges. Sales tax is applied to all U.S. orders. If your organization is tax exempt, please contact us prior to placing your order so we can remove the tax.

HEAVY WEIGHT ITEMS

Heavy weight items or oversized items can generate higher shipping costs. Therefore, the freight chart does not apply to orders containing these items. Exact shipping cost cannot be determined until the weight is totaled and calculated against your shipping zone at the end of the day. International shipments are quoted on an individual basis, depending on destination, weight and dimensions.

OVERSIZED PACKAGES

Due to new UPS regulations, the shipping charges for oversized packages, such as litters or tripods, will be higher than normal shipping costs. If you have any questions about these changes and their effect on your costs, please ask our customer service representatives, available Mon-Fri from 8:30 a.m. - 5 p.m.

If you have HEAVY WEIGHT/OVERSIZED product(s) in your order, the entire order will ship UPS GROUND. If you would like items that are not heavy weight/oversized to be shipped sooner, please place a separate order for these items.

ORDER QUESTIONS

If you have any questions about product, order status or when your order will ship, please contact customer service by phone at +1 336-458-3044. For larger orders, or expedited shipping, please contact us.

OUR RETURN POLICY

Unfortunately, it happens! If you are not satisfied with a purchase from us, please feel free to return it. We accept returns on an unused item within 60 days of purchase.

SHIPPING METHOD

You may use any shipping method you prefer.

RETURN ADDRESS

Send the unused and qualifying item back to the address below:

ATTN: UTILITY DIRECT RETURNS

496 Gallimore Dairy Rd, Suite D
Greensboro, NC 27409

Please print and include this return form.

 

Questions about your return? Call us at 336-458-3044.

PROCESSING TIME

A packing slip must be included in your package for the return to be processed. Returns may take 1 to 2 days to process once they have been received. We appreciate your patience.

Please contact our customer service team if you have any additional questions.

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